120-Day Sleep Trial
In order to ensure the complete satisfaction of all our valued customers, Ultrabed.com offers you a choice of either exchanging your mattress or receiving a refund of the mattress purchase price. The trial period begins the first day you receive your mattress or bed set.
If your mattress is too hard or too soft, or does not provide you with a restful night’s sleep, you can exchange or return your mattress before the end of 120 days. Be sure that there are no other factors affecting the quality of your sleep before you decide to exchange the mattress or bed set. We strongly recommend that you give it at least a 21-day “breaking-in” period. If, after 21 days, you are not completely satisfied with the superior quality and sleeping comfort of your mattress or bed set, we will gladly refund your money or exchange it for a more suitable one. For details, see the information below:
We will either exchange or modify your mattress, or refund the purchase price of the mattress or bed set, less any shipping and handling charges.
Occasionally we offer shipping specials or free items with certain overstocked mattresses or mattress toppers. If this is offered, the customer must pay shipping costs both ways if they desire to return the mattress or topper without an exchange and they must return any promotional items given, with the exception of pillows.
Due to sanitary reasons, pillows cannot be returned for any reason other than a defect or damage during shipment. Pillows offered as a promotion in conjunction with the sale of a mattress will be billed to the customer at current price if the mattress is returned.
If you refuse a delivered item and there is nothing wrong with the package, it will be returned to us and those refused orders will be subject to round trip shipping charges before a refund is issued. You will also be responsible for restocking fees, if applicable.
All returns must be received by our manufacturing plant before the end of the 120th day following receipt in order for you to receive a refund. No exchanges or returns will be made after the 120th day following receipt.
Custom orders that are canceled after 3 days have a 20% surcharge.
This refund/exchange offer does not apply to the following items: custom mattresses or toppers, adjustable bed bases, and opened sheets, comforters orpillows. Returned mattresses or toppers must be in the original condition in which they were received.
No refunds or exchanges will be made for any product that becomes damaged after it is received by the customer. Damage may include, but is not limited to, odor or stains from cigarette smoke or urine, food or drink stains, and/or any physical damage from sharp objects.
Of course any defective products will be promptly exchanged.
An RMA (Return Merchandise authorization) must be obtained before returning your mattress or bed set in order for you to receive a refund.
We typically require an inspection period of at least 14 days before a credit can be issued. This time is required for inspection and damaged shipment claims. Damage as a result of the customer will be deducted from the cost of the mattress. Damage from the carrier will be the carrier’s responsibility, and a claim for damage must be filed before any credit is issued.
What Happens After 120 Days?
With our 30-year limited warranty*, we offer one of the longest mattress warranties in the business. It’s a reflection of our commitment to unwavering quality and premium product integrity. For more information on our warranty please call 1-800-667-1969 or visit our warranty page.
*Our Memory Zone™ and PolyFlex™ models have a 20-year limited warranty. They use the same terms and conditions, but with a 20 year total warranty and pro-ration period instead of 30 years. Our Air-Pedic’s have their own warranty.
#1 Ranked in Customer Service + Low Factory-direct Prices!
By being the manufacturer, as well as collaborating with other specialty mattress manufacturers (including the largest foam distributors), and having extensive experience in comfort and pain relief sleep products, from our parent company Relief-Mart – we promise you the lowest prices and the highest quality mattresses available on the market today!
Ultrabed® is the largest manufacturer of luxury oversized mattresses that are each made to your specifications. Unlike other custom mattress companies, we actually make each mattress as a one piece design, so you will never have to worry about separations or crevices to disturb your comfort.
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