We Ship Worldwide!
We ship worldwide directly from our manufacturing plant in the Thousand Oaks area of Ventura County, California.
Shipping Policy
Mattresses
To prevent any unnecessary damage from occurring, we do not roll any of our mattresses. Shipping is done via special carrier. Actual shipping time takes 3-5 days to reach most U.S. customers. All mattresses are wrapped in protective plastic and placed in sturdy constructed boxes. For specific shipping costs, call us directly for more information.
Mattress Pads
Our mattress pads are carefully rolled and double wrapped in plastic before they are shipped out to you. We ship these through FedEx or UPS Ground delivery. For specific shipping costs, call us directly for more information.
Return Policy
If you feel that you need to return or exchange your memory foam product, please contact Customer Service Monday thru Friday, 8:00 AM to 5:00 PM PST at 1-800-667-1969. Please be aware that returning your memory foam product may take 14 days or more to complete. On occasion, special offers are made with our memory foam products such as free or discounted shipping, free pillows, free frame and/or foundations, etc…. All pillows are not returnable for health reasons. If you return a mattress and received a free pillow, you will be charged retail value for the pillow after returning the mattress. Shipping may be discounted for the original shipment, but actual shipping will be charged for the return shipping. Offers for free or discounted shipping are for the outbound shipping only and must be paid at retail value in both directions if you return your mattress. Customers are encouraged to request their own shipping rates for the return shipping from any company as they see fit.
#1 Ranked in Customer Service + Low Factory-direct Prices!
By being the manufacturer, as well as collaborating with other specialty mattress manufacturers (including the largest foam distributors), and having extensive experience in comfort and pain relief sleep products, from our parent company Relief-Mart – we promise you the lowest prices and the highest quality mattresses available on the market today!
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Ultrabed® is the largest manufacturer of luxury oversized mattresses that are each made to your specifications. Unlike other custom mattress companies, we actually make each mattress as a one piece design, so you will never have to worry about separations or crevices to disturb your comfort.
UltraBed Division
28505 Canwood St., Ste. C
Agoura Hills, CA. 91301
Tel: (800) 667-1969
Ultrabed.com
Business Hours
Monday - Friday
9:00am - 6:00pm PST
Saturday - Sunday
10:00am - 6:00pm PST
(800) 667-1969